Return & Refund

REFUND POLICY

WingiMall Refund Policy

Our Refund Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Refund Policy at any time. This Refund Policy was last updated on 28/11/2022.

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so we can investigate.

Before attempting to refund an order, you will need to contact our customer service team to request a returns authorization number. Without this number, we will not be able to process your request.

Please ensure that the items you are returning are unopened and in any original packaging. 

DISCLAIMER: UNWANTED GOODS NEED TO BE IN PRISTINE CONDITION WITH ANY RETAIL SEALS UNBROKEN.

Ordered on:
Order number:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
Date:

WHAT CATEGORY OF ITEM CAN I REQUEST A REFUND FOR?

Kindly refer to the tab below to understand which items are eligible for a refund accordingly to each cases for more transparency:

Note: the amount of the purchased good (subject to it falling within the scope of refund) will be issued to you within 10 working days in the form of a credit note/ voucher which can be redeemed on Wingi Mall’s website with a validation limit of 90 calendar days from the date of issue.

WHAT SHOULD I DO IF RECEIVE AN INCORRECT ITEM?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; we shall require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

WHAT SHOULD I DO IF MY ITEM IS DAMAGED?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may result in a delay of the parcel being returned.

You can contact us through your account. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

HOW DO I REPORT A FAULT WITH MY PRODUCT?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

In order to do this we ask that you contact us through your account using. Please provide details of the fault and where possible attach pictures to your message.

HOW DO I ARRANGE A RETURN?

Please contact our Customer Service team to arrange your return.

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details, we will provide you with a unique returns authorization number and all the necessary information to arrange the return.

Please package the item securely and ensure our returns form is included inside.

Any item you have accepted and then returned is your responsibility. Please, ensure that the packaging is solid enough to protect the item. Our Customer Service team will contact you to schedule the return. However, after three (3) attempts to reach you, you will not be eligible for a return and your request shall be cancelled form our end.

COMPLAINTS

If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our Customer Service representatives.